Frequently Asked Questions
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We are continually to assisting customers from around the globe through our well-rounded and knowledgeable staff. Our aim is to broaden our service to accommodate more websites, with hundreds of subscribers each day. We have received a lot of queries and you can check some of them in our FAQ portion. Furthermore, we are available for your call 24/7 via our phone number +1-855-925-6538 +44-808-175-6724 or email at [email protected]. We also offer live assistance through our exceptional live support feature.
I have a question about upgrading my account?
If the answer you are looking for is not on our FAQ page, then please call us at +1-855-925-6538 +44-808-175-6724 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.
How can I cancel my membership?
If you want to cancel your membership with us you can email us at [email protected] call us at +1-855-925-6538 +44-808-175-6724, or speak to one of our representatives about it via Live Chat.
Is there a way to know for sure if my account has been canceled?
Once you cancel your account, you should receive an email confirming that it was successfully canceled. If you do not receive this email, check your junk/spam folder. If it is not there, give us a call at +1-855-925-6538 +44-808-175-6724 or send us an email at [email protected] and we will be happy to assist you.
I forgot my login information, can someone help?
Our customer service representatives can help you retrieve your username or password information by calling them directly at +1-855-925-6538 +44-808-175-6724 as well as by using the email form or the Live Chat feature on the website.
My credit card keeps getting declined and I don’t know why?
There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-925-6538 +44-808-175-6724 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.
Can others see my personal information?
No. Your privacy is protected and other users will not be able to see your personal information. If you would like more information about our privacy policy, give us a call at +1-855-925-6538 +44-808-175-6724 or send us an email at [email protected].
How do I know it is safe to put my credit card information online?
We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-855-925-6538 +44-808-175-6724 or email us at [email protected].